Your ISEN frameset comes with a 5-year limited warranty. This means that for any defect in materials or manufacturing during this period, we will repair or replace the frame as required. This does not cover any defect from the result of accident, improper use or neglect and will be at the discretion of ISEN Workshop.
Paint finish on our frames carry a one-year warranty against defects in the materials used and their application. This does not cover normal damage caused by wear and tear (scuffs and scratches) caused in everyday use and abuse.
Any components supplied with our frames (such as, headsets, groupsets etc) sold within the EU are covered by a 2 year warranty, or longer in the case of the original manufacturers’ warranty exceeding than this. For any defects please contact us in the first instance.
If the model/size is no longer available then we will offer the nearest equivalent model or you can choose to upgrade and pay the difference. Please note this warranty available to the original owner only, however the warranty can be transferred to a new owner for a fee of £250